Retail Business Process Architect - 3 months (initial)

Location: North of England (travel required 3x a week)

Position Type: Outside IR-35

Job Description:

We are seeking a highly experienced Retail Business Process Architect to join our team. As a functional lead across wholesale, international, and franchise retail partners, you will play a crucial role in optimizing our retail business processes to ensure efficiency, scalability, and profitability. Extensive retail background and experience are essential for this role. The successful candidate will also have a deep understanding of invoice, billing, and order management processes and be able to engage in regular conversations on the business with the most senior stakeholders in the organization.

Key Responsibilities:

1. Business Process Analysis and Design:

   • Analyze existing retail business processes across wholesale, international, and franchise partners, including invoice, billing, and order management processes.
   • Design and implement optimized retail business processes to improve efficiency, reduce costs, and enhance customer satisfaction.
   • Engage in regular discussions with senior stakeholders to align business processes with organizational goals and strategies, including those related to invoice, billing, and order management.

2. Retail Strategy Development:

   • Work closely with retail leadership to develop and refine retail strategies that support overall business objectives.
   • Identify opportunities for innovation and differentiation in retail operations, particularly in invoice, billing, and order management.
   • Provide recommendations for strategic investments in technology and infrastructure to support retail initiatives, focusing on areas such as invoicing, billing systems, and order management platforms.

3. Stakeholder Management:

   • Act as a liaison between retail teams and other departments, including IT, finance, supply chain, and marketing.
   • Engage with external partners, including wholesale, international, and franchise retail partners, to understand their needs and requirements, especially regarding invoicing, billing, and order management.
   • Build strong relationships with key stakeholders, including senior executives, to provide updates, gather insights, and drive alignment on invoice, billing, and order management processes.

4. Change Management:

   • Lead change management efforts related to the implementation of new retail processes and systems, with a focus on invoice, billing, and order management.
   • Provide training and support to ensure successful adoption of new processes and technologies.
   • Engage with senior stakeholders to address concerns, gather feedback, and drive acceptance of changes in invoicing, billing, and order management.

5. Continuous Improvement:

   • Establish metrics and KPIs to measure the performance of retail business processes, including those related to invoicing, billing, and order management.
   • Monitor performance and identify opportunities for continuous improvement in these processes.
   • Engage in regular discussions with senior stakeholders to provide updates on performance, solicit feedback, and propose improvements in invoicing, billing, and order management.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or related field (Master's degree preferred).
• Extensive experience in retail business process architecture, with a focus on wholesale, international, and franchise retail operations.
• Deep understanding of invoice, billing, and order management processes in a retail environment.
• Proven track record of designing and implementing retail business processes that drive operational excellence and business results.
• Strong understanding of retail industry trends, best practices, and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to effectively engage in conversations with senior stakeholders.
• Willingness to travel 3 times a week within the North of England.

Benefits:

• Competitive salary
• Outside IR-35 status
• Travel expenses covered
• Opportunity to work with a dynamic team in a fast-paced retail environment
• Room for growth and advancement within the organization

If you have the experience and expertise to excel in this role, we encourage you to apply and join our team in shaping the future of retail operations.