Servicenow Operations Analyst - ITOM - ITSM - vacancy requiring profound ITOM and ITSM knowledge for our Basel based client in the financial sector.

Your tasks:

• Reporting on incident, problem, request, and change management activities
• Coordinating with IT staff and business users as a focal point for customer liaison
• Tracking IT incidents and changes, and producing consolidated reports for monitoring IT services
• Supporting the efficiency and effectiveness of incident and change management processes and CMDB
• Ensuring CMDB data integrity and documentation of information assets
• Assisting in the coordination and implementation of changes in IT services using standardized methods

Your experience/knowledge:

• Knowledge of ServiceNow ITSM/ITOM modules
• Deep understanding of IT systems and their interaction
• Excellent reporting and analytical skills and strong knowledge of data management and reporting tools
• Strong experience with service management and change management methodologies and frameworks such as ITIL
• Language skills: English - fluent in written and spoken

Your soft skills:

• Outstanding customer service skills with a proactive customer and service orientation
• Good organisational and time management skills, accuracy, speed and attention to detail

Location: Basel, Switzerland
Sector: Financial
Start: 06/2024
Duration: 06MM+
Ref.Nr.: BH21626

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Ukrainian refugees are warmly welcomed, we will support you all the way.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.